Beauty Addition 002: BeautyBay.com Experience

As you can tell, we have finally gotten our hands on the infamous Urban Decay Naked Palettes! 

We ordered this at the beginning of the year, but due to certain difficulties, we only have posted now so keep reading to find out what happened...

Order Date: 2nd January 

Dispatched Date: 3rd January

Received Date: 14/15th January

excuse the fuzzy pictures!

Urban Decay Naked 1 Palette

RRP: $50.63 (at time of purchase)

Purchased for: $45.57 each

Saving: 10% (used promo code)

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Urban Decay Naked Basics Palette

RRP: $28.13 (at time of purchase)

Purchased for: $25.31

Saving: 10% (used promo code)

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Naked Palette: For both of us, when we received the palettes, they were smaller than expected, and upon opening, they didn't look brand new.  One had looked like it had been opened, tampered with and the eyeshadow pans looked as if they were swatched by someone else beforehand; which lead us to believe that we got unlucky and got the palettes that someone else returned.  

And comparing to Benefit packaging, UD didn't do the best job on packaging the Naked.

Naked Basics Palette: This was also smaller than expected! The packaging was a lot better than the Naked palette though. When I first opened it, I first noticed that one of my shades ALSO looked swatched. Didn't really think about it then but probably should've taken photos before I had swatched everything myself!

What made matters worse was that one of the Primer Potion that came with the Naked Palette was..... empty.  As if it was never filled to begin with.  After receiving "second handled" palettes, and an empty UDPP, I sent an email to both Urban Decay (US) and BeautyBay.  UrbanDecay responded to my email within 1-2 days, telling me that they can't do anything about it and this is a problem that I have to contact BeautyBay about.

BeautyBay, on the other hand, didn't respond to my 3 emails that were each sent a few days apart.  It was only until when I called their international number, spoke with one of their customer service representatives, sent through the following picture for proof, and they kindly said that a replacement would be sent out to me.  

Date of Call: 4th February 

Dispatch date: 5th February

Received Date: 14 February

Overall, our feelings towards this BeautyBay experience is very meh ATM... Getting second handled palettes was a massive thumbs down.  I mean, you don't pay almost $120 AUD for palettes that someone else already used right?? 

The initial lack of communication from BeautyBay regarding the empty UDPP was rather disappointing, but I'm glad they sent a full sized UDPP as a replacement, which was a nice surprise. 

In terms of shipping and packaging, BeautyBay does a great job of sending your products drowning in styrofoam in a sturdy box, so definitely a 10/10 in that department. 

At this point, we probably would stay away from BeautyBay for awhile, as it wasn't the best experience for our first time.  

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Have you ordered from BeautyBay before?

Just a question as well for those who have ordered the Naked or Naked Basics Palette, did you guys have a clear (circle) sticker at the opening of the plastic box for it to "remain sealed"?  
(Just wondering cos neither of ours did and one of our friends said hers did have that sticker)